Beginning of 2012, Vodafone Romania embarked in a process of transformation which included brand repositioning and internal culture all having as primary focus the customer satisfaction. The change both top down and bottom up driven and this endeavor required a amount of work and dedication.
We decided to involve a trusted external partner – Wanted to accompany us through the process of cultural diagnosis, key directions identification and actions planning.
Through various working sessions with Vodafone staff from all levels of organization they helped us assess current behaviors and establish the between how things were and how we wanted them to.
We’ve felt that Adrian Stanciu and Cosmin Alexandru were part of our team during the last year. Their dedication, commitment and passion for transformation were very valuable for our organization. Both of them were real business partners for Vodafone Romania’s executive team in starting the cultural transformation journey.
Finally, their help has very important to make a powerful start of the cultural transformation process and I strongly recommend them for any organization wants to truly make a change within and needs a professional partner.